Frequently Asked Questions
Everything you need to know about our premium outdoor gear and apparel.
How do I determine the correct size for my dog's harness?
To ensure a perfect fit, please refer to our Size Chart which uses weight and neck circumference measurements. If your dog is between sizes, we generally recommend sizing up for comfort and mobility.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in new, hair-free, and unwashed condition. Please include your original packing slip with the return.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping times vary depending on the destination and customs processing.
Are your products suitable for all dog breeds?
Yes, our gear is designed for versatility. While originally inspired by sled dogs, our harnesses, collars, and jackets are adjustable and tested on a wide variety of breeds from Terriers to Great Danes.
How should I clean and maintain my Howling Dog Alaska gear?
Most of our products are machine washable. We recommend using a cold, gentle cycle and hanging the gear to air dry. Avoid using bleach or high heat to preserve the integrity of the technical fabrics.
Do you offer international shipping?
Absolutely. We ship our high-performance gear to customers all over the world. Shipping costs and estimated delivery dates will be calculated at checkout based on your location.